Last Updated: 30 June 2025

1. Introduction

Welcome to BESOIN. These Terms and Conditions govern your access to and use of our website, products, and services. By using this website, you agree to comply with these terms. If you do not agree, please refrain from using this website.

2. Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements:

• “Client”, “You”, “Your” refers to you, the person accessing or using this website and agreeing to the Company’s terms and conditions.

• “The Company”, “Ourselves”, “We”, “Our”, “Us” refers to BESOIN.

• “Party”, “Parties”, or “Us” refers to both the Client and the Company.

You must be at least 18 years old or using the website under the supervision of a parent or legal guardian. You confirm that all information provided to us is accurate, complete, and valid.

3. Purchasing Products

We accept payments through Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD), all in INR.

While we strive to provide accurate product descriptions, images, and pricing, errors may occur. We reserve the right to correct such inaccuracies and cancel orders if necessary.

4. Products, Pricing, and Payment

• All prices are in INR and inclusive of applicable Goods and Services Tax (GST).

• Product images and descriptions are for representation purposes only. Actual product may vary due to screen settings or photography.

• Prices and product availability are subject to change without notice.

• We reserve the right to limit item quantities.

• Payment must be completed using available payment methods on our website.

• All transactions are subject to authorization and validation checks by your payment provider.

5. Shipping and Delivery

• We ship across India.

• Delivery charges and estimated timelines are displayed at checkout.

• Orders are usually dispatched within 7 business days.

• Unforeseen events (e.g., weather delays, strikes) may impact delivery timelines.

• Risk and ownership transfer to the customer upon successful delivery.

6. Cancellation Policy

• Orders can be cancelled before dispatch by contacting customer support.

• Once dispatched, cancellation is not possible.

• Please refer to our Return and Refund Policy for item returns.

7. Returns, Refunds, and Exchanges

• Returns are accepted within 7 days of delivery only if the product is unused, unwashed, undamaged, and in original packaging with all tags.
• Non-returnable items include:
• Intimate wear (e.g., undergarments)
• Sale or discounted items
• Custom or made-to-order products
• Free gifts or promotional rewards
• Gift Cards

Damaged/Defective Product Claims:

• Must be reported within 48 hours of delivery

• Unboxing video proof is mandatory

• If approved, we will arrange return shipping and issue a replacement/refund

Refunds are processed within 7–10 business days after inspection. Please review our complete Return & Refund Policy for more details.

8. Intellectual Property Rights

All website content, branding, and trademarks belong to BESOIN under applicable Indian copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

9. Privacy Policy

Your personal data is protected. Please review our Privacy Policy to understand how we collect and use information.

10. Limitation of Liability

BESOIN is not liable for indirect, incidental, or consequential damages from the use of our site or products. Our liability shall not exceed the purchase amount paid by you.

11. User Responsibilities

• You must not misuse the website or engage in fraudulent or harmful activities.

• You must maintain confidentiality of your account login details.

• You must provide truthful and current information when interacting with us.

12. Governing Law and Dispute Resolution

These terms are governed by Indian law. Any disputes shall fall under the exclusive jurisdiction of the courts in Jharkhand.

13. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page and become effective immediately upon publication.

14. Contact Information

If you have questions or need assistance:

Email: care@besoin.in
Phone: 8987604216