Privacy Policy

Effective from 1st April 2025

Your privacy is important to us at BESOIN. This Privacy Policy outlines how we collect, use, protect, and share information gathered from users of our website and services. By using our platform, you agree to the terms of this policy.

Information Collection

Personal Information: We collect personal information like your name, contact number, email address, shipping address, and payment details when you make a purchase, register an account, or subscribe to our newsletter.

Usage Data: We collect information about your interactions on our website, such as pages visited, time spent, and IP address to enhance your experience and improve our services.

Cookies and Tracking: We use cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze website traffic.

Use of Collected Information

Order Processing: Your information helps us process your orders, manage payments, and deliver products.

Customer Support: We use your details to provide customer support and respond to your inquiries.

Marketing and Promotions: With your consent, we may use your information to send promotional offers, newsletters, or updates on our products and services.

Analytics and Improvements: Usage data and cookies are used to understand how customers interact with our website, allowing us to improve functionality and user experience.

Information Sharing

Third-Party Services: We may share information with trusted third-party vendors (such as payment processors, logistics providers) to fulfill your orders and process payments. They are authorized to use your information only as necessary to provide their services to us.

Dropshipping Disclosure: We operate a dropshipping model for certain products, meaning your order may be fulfilled and shipped directly by our trusted third-party suppliers. These suppliers may receive limited personal information (such as your name, address, and contact number) necessary to process and deliver your order. We ensure that all dropshipping partners comply with strict data protection practices and are authorized to use your information only to complete the delivery process. Your personal data is never sold or used for unrelated purposes.

Payment Gateway Disclosure: All online payments are processed securely via third-party payment gateways like Razorpay. We do not store your card or banking credentials.

Legal Compliance: We may disclose information if required by law, to enforce our terms of service, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. You will be notified before any such event and provided with options.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, and disclosure. However, no online transmission or storage method is 100% secure and we cannot guarantee absolute security.

Data Retention: We retain your personal information only as long as necessary for business or legal purposes, after which it is securely deleted.

Your Privacy Rights

Access and Updates: You can access and update your personal information through your account settings.

Consent Withdrawal: If you no longer wish to receive marketing communication, you may opt out at any time by following the unsubscribe instructions or contacting us directly.

Data Deletion: You may request the deletion of your account and associated data by contacting our support team. Note that certain data may be retained for legal and security purposes.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and we encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for adults and we do not knowingly collect information from children under 18. If we become aware that a child’s information has been collected, we will take steps to delete it promptly.

Policy Updates

This Privacy Policy is effective as of 1st April 2025 and may be updated periodically. We will notify you of significant changes by posting a notice on our website or through email.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: care@besoin.in
Phone: WhatsApp number

Grievance Officer: Sanjay Kumar
Email: care@besoin.in
Phone: [Your Business Contact Number]
Address: [Your Business Address]

Disclaimer

This privacy policy aligns with the Information Technology Act, 2000 and related regulations in India. We ensure compliance with all applicable laws to protect your data privacy.