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Frequently Asked Questions (FAQs)
How can I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Paytm, Google Pay, and Cash on Delivery.
How can I track my order?
Once shipped, you will receive a tracking link via email or WhatsApp.
What is your return policy?
We offer 7-day easy returns if the item is defective or the wrong size. You can also visit our Refund And Returns Policy Page for more details.
How do I request a return or exchange?
You can request a return by filling out the GET IN TOUCH form on our Contact us page or contacting our customer care support team.
How can I contact customer support?
You can email us at care@besoin.in or contact us on WhatsApp.
Why did my online payment fail?
There could be several reasons for a failed payment, including insufficient balance, incorrect card details, or bank server issues. If the problem persists, try a different payment method or contact your bank.
My money was deducted, but the order was not placed. What should I do?
If the amount was deducted but the order was not placed, wait for 24 hours as some transactions take time to process. If you still don’t receive a confirmation, check your bank statement or contact our customer care support.
How long does it take to get a refund for a failed payment?
Refund timelines depend on the payment method used:
– UPI/Wallets: 24–48 hours
– Credit/Debit Cards: 5–7 business days
– Net Banking: 5–7 business days
– Pay Later Services: 5–10 business days
If you haven’t received the refund within the given time, please contact your bank or our customer care support team.